Frequently Asked Questions

How do I place an order?

Add products to your basket, go to checkout, and follow the steps. You can check out as a guest or with an account.

Which payment methods do you accept?

The methods available for your order are listed at checkout. See our Payment Policy for details.

Do your prices include VAT?

Yes. All prices shown include VAT.

How can I track my order?

Use the Order Tracking page with your order number and email, or open the order in your account.

Can I cancel my order?

You can cancel while an order is Pending or Confirmed. After that, contact us. Your right to cancel after delivery is explained in our Refund & Return Policy.

How long does delivery take?

Delivery options and estimated times are shown at checkout for your order.